Crucial Confrontations

Brief Summary

Crucial Confrontations by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler will empower you to handle challenging and sensitive issues in professional and personal settings. Drawing on 10,000 hours of real-life observations, the authors provide effective tools to tackle situations ranging from workplace insubordination to family conflicts. If you want to resolve conflicts easily, strengthen relationships, and improve overall performance by 20 to 50 percent, this book is a must-read.