Who
5.0
10 min

Who

by Geoff Smart, Randy Street

Brief Summary

“Who” by Geoff Smart and Randy Street explains the importance of hiring in companies to achieve success. The authors share what types of interviews give the best results when searching for candidates. You will learn why hiring is key, according to leading managers and executives of various companies.

Key points

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Key idea 1 of 9

For many people, hiring someone is complex and requires a lot of time, patience, and money. Yet, let's get things straight!

You might think that if a person isn't suitable for a position, the company fires them and looks for another candidate, right? Fortunately or not, things don’t work that way. The process of hiring a new employee should be error-free. Hiring a professional will save the company some money. Research conducted by the authors has shown that a typical hiring mistake costs the company fifteen times the average monthly salary. This sum encompasses costs related to the employee’s erroneous decisions and the efforts for their dismissal and replacement.

Imagine you're hiring a marketing specialist with a monthly salary of $120,000. If their candidacy isn't suitable for certain reasons or actions, it will cost the company $1.8 million. Top management expert Peter Drucker assures us that the mistake of hiring an unsuitable person happens often. Half of all hires are done by mistake.

Business people rely on intuition, as they could lack personal experience in hiring. This process requires the skills and analysis to make error-free decisions about hiring. However, people are sometimes impressed by charismatic candidates and hire them based on instincts. It’s like amateur literary critics assessing a novel by saying, "I like it" or "I don't like it."

Some hiring managers are into "testing the strength" of candidates. Yet, often, such pressure doesn't allow people to open up immediately. As a result, they hire those more resilient to stress but with fewer professional skills. Guess the result. Eventually, they need to search for new candidates.

These aren't the only hiring options, though. Let's get to the recommendations!

01
Skills reduce the number of mistakes at the beginning of a new job.
02
Defining hiring needs is the first step to making the right choice.
03
Does every person with the necessary skills become a faithful team member?
04
Explore new hiring methods and say goodbye to the old ones.
05
Follow the right interview system for hiring.
06
A detailed conversation with candidates will help you select the best.
07
How do you encourage potential employees to choose to work with you?
08
The benefits of hiring as part of company culture.
09
Final summary

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